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TCC : Current Students : Information Technology Help Desk Printer Friendly Printer Friendly

Office of Information Technology

A friendly Information Technology representative.The TCC Help Desk is part of the Office of Information Technology, and provides first-level technical support for faculty, staff, and current and prospective students. The Help Desk provides assistance with eAccount information, passwords, access to web-based or web-assisted courses, EagleNet, new accounts, wireless, telephone services, email, classroom technology, or any other computing needs.

If we are unable to resolve a customer's issue over the phone, on-site technicians are available. The Help Desk will gather as much information as possible to expedite a resolution, and looks forward to serving the TCC population.

When contacting the Help Desk, please have all information available, including any error messages, your eAccount username and your TCC ID.

The Help Desk can be reached at (850) 201-8545, or by email at

Online Access and FAQs 


 Prospective/Current TCC Students or TCC Alumni


Online Access

  • Ask a Librarian - E-mail and online chat with a Reference Librarian. 
  • APD Canvas Login Information - This link explains how students taking Agency for Persons with Disabilities courses can access Canvas
  • Canvas - Log in to your distance learning Canvas course
  • EagleNet - Access to student information.
  • EaglePrint - Access your print balance, add funds, and print from your personal device.
  • Email - Connect to an Office 365 E-mail account. 
  • LON-CAPA - Log onto a LON-CAPA account. For more information, contact the instructor. 
  • Plato for Math - Online tutorials that provide interactive instruction and review in fundamental mathematics and study skills. 
  • Plato for English and Reading - Online tutorials that provide interactive instruction and review in grammar, writing and study skills. 
  • TCC Library - Access research guides, books, videos, and articles through the library portal or subject specific databases

  • TCC YouTube Channel - View helpful videos about classes, the campus, and more. 

  • TCC on iTunes U - Download faculty lectures to play on an iPod, Mac or PC. Requires iTunes software, which is easy to download
  • TCC Passport - Student Portal for access to student email, Canvas, My Success, your schedule, financial account, File Shares and more.

Student FAQs


 TCC Faculty or Staff Members


Online Access

Faculty and Staff FAQs

Contact Information

For more information contact the Division of Information Technology by phone (850) 201-8545 or e-mail

8:00 a.m. - 7:00 p.m. Mon - Thu
8:00 a.m. - 5:00 p.m. Fri

Centre Bldg, 1st Floor

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444 Appleyard Drive | Tallahassee, FL 32304 | (850) 201-6200 | | Copyright © 2015.
Tallahassee Community College (TCC) is committed to an environment that embraces Diversity and Inclusion, respects the rights of all individuals, provides equal access and equal opportunity, and does not discriminate against any person on the basis of age, color, disability, ethnicity, gender identity, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status in its programs and activities. For information regarding the College's non-discrimination policies and Title IX compliance visit our Equity and Civil Rights page or email directly to (Other Languages)
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